reddit mike wheeler salesforce app builder

Use cases for customer retention (ie using Service Cloud and Sales Cloud together).Industry knowledge, around metrics/SLAs and how to best report on them.Migration of data, and best practises involved in such activities.Email to Case, versus On-Demand Email to Case.Marcos and Quick Text (why and how you might use them).Knowledge, and all things relating to Knowledge (Articles, Permissions, Integration with Communities, Knowledge ‘Lifecycle’, Migrating to Knowledge, etc).Also, when you might use an Entitlement/Milestone vs Escalation rule.Case Setup, including Console (both Classic with Case Feeds and Lightning Service Console).I found that the key topics/areas in my exam included – in no particular order: Salesforce’s Exam Guide gives you an official breakdown of each section.

Lightning Service Cloud Console, unsurprisingly, forms a big part of the Service Cloud Consultant Certification Exam. Along with best practises for implementation steps and delivery of a Service Cloud project. 🙂 What does the exam cover?Įven though the Salesforce Service Cloud Consultant Exam is based on Service Cloud products and knowledge – there is a sizeable chunk of the exam dedicated to which solution fits the business problem the best. Or wanting to learn specifically about implementing Service Cloud, this is the certification for you.Īdditionally, if you are a consultant and wanting to demonstrate your understanding of Service Cloud – then yes, this is also the exam for you. If you are an Admin, Application Manager, etc – and are working within Service Cloud, and want recognition for your skills. Much like I mentioned in the Sales Cloud Consultant exam, it is a good way to certify your understanding the features and benefits of the various aspects to Service Cloud and following on from that, also the implementation of it. You don’t have to be a consultant to sit this exam. Salesforce Certified Service Cloud Consultant – Who is it for? Happily, I can report back, that I passed! And to help others also pass, I have compile a list of tips and resources I found beneficial to passing the Salesforce Service Cloud Consultant. So with this in mind, I recently sat the Salesforce Service Cloud Consultant Certification Exam (that is a mouthful!) Although not strictly part of the pathway to Certified Technical Architect, sometimes you just want to branch out a little and demonstrate your knowledge of the platform.

Reddit mike wheeler salesforce app builder